Refund Policy

Our refund policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

At ELTbookTest, the resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can’t (really) return a PDF, Software or other file after it’s been downloaded or accessed. For that reason, all sales on ELTbookTest of digital resources are considered final and nonrefundable.

Refund

]f your purchase falls into one of the following exceptions listed below, you may be eligible for a refund.

  • A resource file is damaged or is missing content.
  • A resource preview and/or description misrepresents what is actually contained in the resource. 
  • You are unable to access a resource because the technical requirements aren’t included in the resource description.
  • You purchase the same resource twice in one Email Address.

 

If your purchase falls into one of these categories, send us an email at {[email protected]} . Please be sure to include in your request: the resource name and your concerns, along with any specific examples or details you might have. 

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