Refund and Exchange Policy

Our refund and exchange policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

At ELTbookTest, the resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can’t (really) return a PDF, Software or other file after it’s been downloaded or accessed. For that reason, all sales on ELTbookTest of digital resources are considered final and nonrefundable.

Refund

]f your purchase falls into one of the following exceptions listed below, you may be eligible for a refund.

  • A resource file is damaged or is missing content.
  • A resource preview and/or description misrepresents what is actually contained in the resource. 
  • You are unable to access a resource because the technical requirements aren’t included in the resource description.
  • You purchase the same resource twice in one Email Address.

 

If your purchase falls into one of these categories, send us an email at {email address} . Please be sure to include in your request: the resource name and your concerns, along with any specific examples or details you might have. Screenshots welcome!

Exchange

We only replace resources if they fall into one of these categories. If you need to exchange it for the same item, contact us